Axolotl Water Snake

Returns Policy

Thank you for shopping with us. We aim to ensure you are satisfied with your purchase. However, we understand that sometimes things might not be as expected. In such cases, we're here to help.

1. Returns Period: You have 14 days from the date of receiving your order to notify us of any issues and request a return.

2. Proof of Issue: In order to process your return, we require a photo or video proof of the issue. This helps us verify the problem and improve our products and services. Please ensure the photo or video is clear and adequately depicts the problem.

3. Initiating a Return: To initiate a return:
a. Contact us at hello@sensorykingdom.com.au with your order number and details of the issue.
b. Attach the photo or video proof to your communication.
c. Once reviewed, our team will provide instructions on how to proceed.

4. Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

We appreciate your understanding and patience as we process your return. Our goal is to ensure that every customer has a positive experience with our products and service.

If you have any questions or need assistance with your return, please don't hesitate to contact our Customer Service team.

Change of Mind Policy

At Sensory Kingdom, we are committed to ensuring that our customers have a pleasant shopping experience. While we are confident in the quality and value of our products, we also understand that sometimes you may change your mind about a purchase. Please read our Change of Mind Policy below to understand our terms.

1. Change of Mind Returns:
- If you change your mind about a product, you are welcome to return it for a refund or exchange within 7 days of the purchase date, provided it meets the conditions set out in this policy.
- The product must be returned in its original condition, unused, and with all original packaging and tags intact.
- Proof of purchase is required for all change of mind returns.

2. Exclusions:
- Clearance Items: No change of mind refunds or exchanges will be offered on clearance items. All sales of clearance items are final.
- Time Limit: No change of mind refunds or exchanges will be accepted after 7 days from the date of purchase.

3. Return Process:
- Please contact our customer service team to initiate a return. They will provide you with detailed instructions on how to proceed.
- Return shipping costs for change of mind returns are the responsibility of the customer.

4. Refunds:
- Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

5. Exceptions:
- This policy does not affect your statutory rights, including your right to claim a refund, replacement, repair, or compensation where goods are faulty or described incorrectly.

6. Questions:
- If you have any questions regarding this policy or need further information, please contact our customer service team.

Thank you for shopping with Sensory Kingdom. We appreciate your business and hope to serve you again soon!